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Terms and Conditions

The following Terms and Conditions apply to bookings made by customers using service of LaFairy Sails

Please kindly read these terms and conditions carefully. When signing our booking form or making reservation online, over the phone or by email, you are deemed to have read and accepted our Booking Conditions, and are accepting the terms & conditions on behalf of all persons in the party

These terms and conditions constitute an agreement with Merchant. By entering the site you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there are any changes. Continuing to use the site after a change has been made is your acceptance of those changes.

RESERVATION
The reservation request should be sent by email or BOOKING ENQUIRY form to:

LAFAIRY SAILS

Sales Office: 14B/20 Lý Nam Đế street – Hoan Kiem Dist. – Hanoi – Vietnam
Tel: (+84) 4 73028866
Website: http://www.lafairy-sails.com    E-mail: sales@lafairysails.com


The reservation is validated only if you received a confirmation from LaFairy Sails and secured with deposit. Any amendment should be sent and approved LaFairy Sails by in advance.

RATE
Tour prices are valid till 31/12/2016 is net price and quoted in American dollar per person

INCLUSION & EXCLUSION
Inclusive in quoted programs:
  • Land transportation Hanoi – Halong – Hanoi
    (Modern and comfortable bus with air-conditioner)
  • Welcome drink
  • Deluxe en-suited cabin with A/C, hot water
  • All meals on boat
  • Dinner on top deck
  • English speaking tour guide onboard
  • Kayaking, rowing boat
  • Entrance & Sightseeing fees
  • Cooking demonstration
  • Tai Chi
  • Insurance, taxes and service charges
Exclusive in quoted program prices:
  • Beverages, Tips & Personal expenses
  • Massage treatment
  • Bank charge (for payment by credit card)
  • Airfares 
  • All other services not clearly mentioned above.




DEPOSIT AND BALANCE PAYMENT

A deposit of 30 - 50% of the total price is required upon a confirmation of your booking. Once the deposit is received it is understood that you have read, understood and accepted all our Terms and Conditions. Your balance can be paid in cash (USD or VND) or by credit card (3% bank fee will be added by card payment) upon your check in onboard.

PAYMENT METHOD
We accept online payment by credit card with OnePay, a secured payment gateway for Master Card, Visa, and American Express. We will send you secured payment links once you accept this method. You can choose to pay the remainder of your balance by cash or credit card in Halong Bay upon your check in onboard. For credit card payments, 3% bank fee is added for each transaction.

SERVICE VOUCHER
Service Voucher will be issued by Merchant after the booked cruise is confirmed and deposit is completed. The service voucher will be sent by email to customers.

CANCELLATION
Any change/ amendment of existing booking shall be considered as cancellation and a new booking shall be made. Penalty charge shall apply accordingly based on charge of each cancelled cabin as per below percentage:

1 From 1 to 2 cabins
More than 7 days prior to check-in
No cancellation charge
From 2 to 7 days prior to check-in
50% of total rates
Less than 48 hours prior to check-in
100% of total rates
No show
100% of total rates 

2. From 3 to 4 cabins
More than 10 days prior to check-in
No cancellation charge
From 7 to 10 days prior to check-in
25% of total rates  
From 2 to 6 days prior to check-in
50% of total rates
Less than 48 hours prior to check-in
100% of total rates  
No show
100% of total rates 

3. From 5 to 11 cabins ( chartered boat)
More than 30 days prior to check-in
No cancellation charge
From 25 to 30 days prior to check-in 50% of total rates
From 10 to 24 days priors to check-in
75% of total rates
Less than 10 days prior to check-in 100% of total rates
No show
100% of total rates


Cancellation by us
We reserve the right to cancel your booking under some unavoidable circumstances like: weather conditions, wars, civil strife, industrial disputes, natural disasters, terrorism, or order from the Local Authority. If we cancel your booking, you can either get a refund or accept an alternative from us of equivalent or similar standard and price, if one is available, and we will always refund the difference in price if the alternative is of a lower standard and price.

Cancellation due to bad weather

• Cruise cancellation in Halong Bay
Halong Bay cruise operation is managed and regulated by Halong Bay Management Board. They decide the cruise operation allowance everyday for both overnight and day cruise.
In the event of bad weather conditions, HALONG BAY MANAGEMENT BOARD RESERVES THE RIGHT TO MAKE FINAL DECISION OF CRUISE CANCELLATION.
THE FINAL DECISION OF CRUISE CANCELLATION IS MADE TILL
3:00 PM on the day of bad weather. Local authority also reserves the right to cancel trip at any time for highest safety level of passengers.
Reasons for cruise cancellation are usually known as: tropical storms (in summer), foggy weather, tropical monsoon, cyclone, strong wind… (in winter).   
Cruise cancellation is more often in Halong Bay those days and BEING MORE UNPREDICTABLE in accordance with weather conditions during the year.
In the event of cruise cancellation, LaFairy Sails will inform guests/ travel agents as soon as possible for detail of cancellation risk, possible situation and alternative options to help you plan your trip.

• Possible Scenarios and refund policy
Cruise cancellation is informed before you depart from Hanoi
Information will be given via phone, email to customers/ travel agents at soonest. Full refund will be made with suggestion of possible alternative options.

Cruise cancellation on the departure date
  * Cruise cancellation is informed when customers arrive at harbor, LaFairy Sails arranges lunch on boat or restaurant at harbor and transfer back Hanoi. The cost of service is minimized to support customers.  
  * Cruise cancellation is informed when clients arrive at Halong, a day trip is permitted.  LaFairy Sails arranges lunch, day trip.

CHILDREN’S RATE:
  • Children under 5 years old sharing the full price cabin with adults: Free of charge (Free Baby Cot – Subject to the availability) - Limited to 1 child / 1 cabin.
  • Children from 5 to 11 years old sharing the double/ twin cabin with 1 adult or sharing the triple cabin with 2 adults are charged 75% adult.
  • Two children stay in a separated double/ twin cabin are charged 75% adult/ each
  • Children from 12 years old will be charged as adults
  • 01 child from 5 to 11 years old stays in a separated single cabin is charged 75% of a full price single cabin.
For private/ charter cruises: Children from 5 years old will be charged as adults

REFUND
  • All cancellations must be received in writing, sent to us via email. Before a determination regarding a refund can be made, all cruises documents must be returned to LaFairy Sails. All refund requests pertaining to cruise and other service are subject to final review by LaFairy Sails.
  • In case of tour cancellation by bad weather, refund will be made fully or partly based on service that has been delivered to customers before cancellation.
  • Please note that, refund does not include service fee for payment by credit card or online payment.
  • No refund will be made for unused services or no-shows. It is up to 15 days for any refund to appear in your bank account statement.  

INSURANCE
Insurance onboard is purchased for passengers due to the requirement of Vietnamese law, and it covers only the basic accidents so we strongly recommend you purchase your own insurance before departing for Vietnam and before joining the cruise with us.

TRAVEL DOCUMENT
  • Service Voucher will be compiled after the deposit has been received and sent to customers prior to departure. These documents will be sent via email, and should be printed out by participants and retained as a receipt.
  • It is the customers’ obligation to obtain a valid passport, visas and public health documents, travel insurance for your travelling time in Vietnam.

RESPONSIBILITY

  • Once we confirm the reservation with you, all possible care is taken to ensure that the services supplied maintain the highest possible standards and follow what we describe in the itinerary. However, we are not responsible for any problems arising from the booking or services that we do not directly control.
  • Please pay attention to your valued properties. We have no responsibility for the loss or damage of luggage due to the delay, accident, natural disaster or political actions, except for the properties kept in our security boxes at our reception desk on board.
  • We have no responsibility for any mental or physical injury, illness, loss or death when such damages were neither the result of a physical injury to the Passenger, nor the result of that passenger having been not at actual risk of physical injury, nor intentionally inflicted by us.
  • If there is a dispute among the passengers, LaFairy Sails and/or a third party, Vietnamese law will be applied

PERSONAL PROPERTY AND BELONGING

  • In general, customer’s luggage is sent directly from harbor to the boat and back by our transfer service. Thus, all of your valuables, fragile or perishable things including your electronic devices (computer, mobile phone, Ipad, digital camera…) money, passports should be kept by your side. LaFairy Sails will not be responsible for any loss or damage with these things stored in packed luggage.  Others like clothing, footwear or bulky items you can put in your checked baggage.
    Flammable and dangerous goods, such as fire arms, ammunition, firewood, weapons, etc. are not permitted on boat.
  • When onboard, personal items of value can be stored at the reception. Ensure the receptionist or duty manager acknowledges receipt of your valuables.
  • In case of loss or damage, you need to report to us immediately and we will check and solve the problem together. LaFairy Sails is limited in our liability for customer’s personal belongings.
  • For the missing items, our staffs always take care of this issue and report any missing after cruise. If you forgot your items on board, please give us specific information of your stuff, we will find them and make every effort to return items left on boat to the owners. You can receive lost items at our office in Hanoi or we can send them directly to you and you will pay for shipping cost. We are not responsible for any missing items reported after you returned home or moved to other destination. 

NOTES FOR PASSENGERS
  • Passengers using service with travel agents, please contact your travel agents for arrangement of alternative service, transportation and refund.
  • In case of bad weather, the local authority might order cruising boat to get back harbor earlier than stated in itinerary; no refund will be given in this case. 
  • The weather becomes more unpredictable without any clear sign on weather forecast board of Vietnam or worldwide. The final information can be given at very last minute with many changes.
  • LaFairy Sails always comply with local authority’ decision for the highest safety level of passengers 
  • In the event of bad weather, the programs are subject to change without prior notice.
  • In the case of cruise cancellation, transportation back to Hanoi can only be arranged at late afternoon, expected time of arriving in Hanoi is 10:00 pm.
  • The above price is applied in case of cruise cancellation and might be changed with communication to passengers. 


THANK YOU FOR READING!


LaFairy Sails’ Management Board.

Make A Reservation

Enquiries

+84 936 398 332sales@lafairysails.com

Fraud Warning

It has been reported that there are fraudulent websites called halonglafairysails.com and lafairycruise.com try to counterfeit us. Please kindly note, all the information from these websites is incorrect and all the reservations booked through them are not accepted by LaFairy Sails.